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Objective:
To obtain a challenging position utilizing my technical, customer service, organizational and verbal/written communication
skills working with people and software/hardware.
Qualifications:
Fast and efficient, very organized, quick learner and able to work well independently or in a team environment. Specialized
knowledge and interest in the healthcare field with over 9 years experience.
Typing
speed of 90 wpm. Proficient with industry standard software including:
Windows 9x, NT/2000, XP Pro, Microsoft Office Products, GroupWise,
Outlook, Lotus Notes, PCAnywhere, Citrix, ZenWorks, Track-It, Altiris,
Word Perfect, Visio, Imanage, ConsoleOne, Backup Exec, Btrieve, Telnet,
FTP, Dial-Up Networking, RAS, Printer Issues, PCL Language, Adobe,
Batch files, HTML, Internet Explorer, Firefox. Excellent at troubleshooting
software/hardware issues, communication issues, customer service,
software testing, analyzing data, documentation, presentations and
training.
Experience
Help Desk Specialist
Hawley, Troxell, Ennis & Hawley 8/01-Present
Provide
desktop support for 110 users. Handle imaging of pc's including
operating systems and desktop applications. Manage phone system,
including moves, programming changes and user support. Provide support
for printers and faxes. Handle ordering and contribute to budget
preparation for all IS Department expenditures. Process bill for
payment by coding to appropriate GL code. Setup new users in all
systems and backup Network Administrator.
Desktop Support & Training
Preco Electronics,
Inc. 7/00-8/01
Provide
desktop support for 128+ PC's and printers. Teach software classes on
industry standard software. Maintain software inventory. Reformat and
setup new machines. Troubleshoot hardware and software issues on a
daily basis. Setup and manage help desk software. Backup Network and
Systems Adminstrator as needed. Setup video conference and presentation
equipment.
IT Test Analyst / Sales & Web
Micronpc.com 3/00-7/00
Write
detailed test plans and test cases for application releases for Web
based order entry software. Identify, document, track and report
defects through the testing process.
QA Rep; Technical Support Analyst; Lead Tech Support Analyst; Tech Support Analyst II
National Data Corporation,
Inc. 3/96- 2/00
Support
for hospital billing software and other related products. Document
issues and provide timely resolution for internal/external clients.
Testing of software changes. Create written procedures for training and
knowledge base. Generate reports of support team productivity and
responsiveness to clients.
Software Support Assistant
Zasio Enterprises,
Inc. 1/95 - 3/96
Software Support for records management software company. Call management, product support, product testing
and documentation, customer service, database management and software shipments.
Administrative Assistant/Executive
Secretary
AAA Idaho 6/93 - 1/95
Emergency Road Service department managing customer complaints, reimbursements, customer
correspondence, usage statistics and administrative duties for President.
Secretary, Administration
Administrative
Assistant, Operations
HealthCare COMPARE (now First Health) 8/92 - 6/93
Executive
secretarial duties including scheduling meetings, travel arrangements,
correspondence, transcription, and phones. Created department database
for employee information including security access, position, salary
and performance reviews. Created and maintained a database for hospital
nominations, contracting, re-negotiations and terminations. Queried
database for reports and statistics used in client presentations.
Compiled savings analyses for prospective clients.
Secretary, Claims/Operations
Acordia Benefit Services 11/90 - 8/92
Extensive
reports using advanced macros and database capabilities in
spreadsheets. Create statistical reports of Claim Approvers' production
and accuracy. Report distribution, payroll, word processing and
development of database forms, reports and data entry screens.
Executive Secretary
The Summit Organization 10/88 - 06/90
Transcription
of seminars, distribution of reports, spreadsheets and correspondence
to members. Developed an organizational system for the Vice-President
and Secretary. Organization consulting for other members of staff.
SEMINARS/CLASSES/ACHIEVEMENTS:
ExecuTrain - Implementing & Supporting Windows XP Pro - 5 Day course, 1/04
Basics of Knock-Your-Socks-Off
Customer Service, 12/03
CompuMaster Troubleshoot, Tune Up & Maintain PCs, 2/01
ZDU - How to Build a PC, 6/00
ZDU - Introduction to
SQL, 5/00
Micron - Time Management, 5/00
ZDU - Microsoft Outlook 98 & Access 97, 4/00
ZDU - Windows NT 4.0,
3/00
Micron - Assertive Communication, 4/00
NDC - Networks & Btrieve, 8/99
SkillPath - How to Become a Better
Communicator, 6/99
CompuMaster - Understand Networking Essentials, 6/99
NDC - How the Internet Works, 5/99
SkillPath
- Assertive Communication Skills for Women, 3/99
Garter Learning - Gaining Expertise on Win 95, 12/98
NDC - Circle
of Excellence Award, 7/98
NDC - Most Productive, 5/98
Rockhurst College - How to Be a Successful Team Leader, 4/98
Beginners Guide to C, 6/96
CompUSA - Paradox 3.5 Advanced Database Management, 1/93
Prime Learning - The Secretarial
Seminar, 1/93
American River College Medical Terminology, 9/92
Prime Learning - Power WordPerfect, 2/92
Career
Track - Self-Esteem & Peak Performance for Women, 2/90 |
